FREQUENTLY ASKED QUESTIONS
Eligibility: Items can be returned within 14 days of receipt if they meet our return criteria. The product must be unused and in the original packaging.
Refund Process: Refunds will be processed within 7 business days after receiving the returned item. Refunds will be credited to the original payment method.
Non-Refundable Items: Certain items, such as personalized goods or perishable items, are non-refundable.
Domestic Shipping: We offer standard shipping across Malaysia. Orders are typically processed within 2-3 business days and delivered within 5-7 business days.
International Shipping: International shipping is available with delivery times ranging from 10-14 business days, depending on the destination.
Shipping Costs: Shipping costs vary depending on the location and weight of the item. You can view the estimated shipping cost during checkout.
Reporting Damages: If your item arrives damaged or defective, please contact our support team within 48 hours of receipt, providing a detailed description and photos of the damage.
Replacement: Upon verification, we will either send a replacement item or provide a refund, depending on availability.
Non-Eligible Claims: Damage resulting from misuse or unauthorized alterations is not eligible for a refund or replacement.
Expected Delays: In case of unexpected delays, such as weather conditions or customs clearance, please allow extra time for your order to arrive.
Tracking Orders: You can track your order using the tracking number provided in your shipping confirmation email.