Refunds, Returns & Appointment Cancellations

Overview

This policy explains how to request a product return, exchange, refund, or appointment cancellation for purchases made through MAHSA Health.

Products are collected from our physical location, and services are provided in person. We currently do not offer delivery or shipping.

Product Returns and Exchanges

If your product is damaged, defective, or different from what you ordered, please contact us as soon as you notice the issue.

To help us review your request, please provide:

  • Your name and order number.
  • Your receipt or other proof of purchase.
  • A description of the issue.
  • Clear photographs, where relevant.

Please retain the product and its packaging where possible. Our team will advise you on the next steps and confirm where to bring the product for inspection. Please contact us before returning it.

Depending on the issue and applicable requirements, the resolution may include a replacement, exchange, or refund.

Change-of-Mind Requests

If you purchased the wrong item or have changed your mind, please contact us before collecting, opening, or using the product.

Any change-of-mind return arrangements will depend on the conditions communicated at purchase. This does not affect any rights that apply to faulty, damaged, or incorrectly supplied products.

Service Bookings and Appointments

Please contact us as early as possible if you need to reschedule or cancel a service appointment.

Rescheduling is subject to appointment availability. Cancellation and refund requests will be reviewed according to the booking conditions communicated before purchase and applicable requirements.

If your purchase includes multiple sessions, please include your package details and the number of sessions already attended when contacting us.

If we need to cancel your appointment, we will contact you to discuss rescheduling or any applicable refund.

How to Request a Refund

Email customerservice@mahsahealthnexus.com with your order number, proof of purchase, and the reason for your request.

We will review the information provided and may contact you for further details. We will then explain the outcome and the next steps.

Refund Processing

Online payments are processed through senangPay. Where supported, approved refunds will be returned through the original payment method. If this is not available, our team will contact you to arrange an appropriate alternative.

We will confirm the refund amount, method, and expected processing time when your refund is approved. The time taken for the funds to appear may vary depending on the payment provider and your bank.

Pending or Missing Refunds

If an approved refund has not arrived within the timeframe provided, please check with your bank or payment provider, then contact us with your order number and refund reference, if available.

Promotional Purchases

Any specific conditions for promotional products or service packages will be stated with the offer. Purchasing at a discounted price does not remove any rights that apply under applicable law.

Your Rights

Nothing in this policy is intended to exclude or limit rights or remedies available under applicable Malaysian law.

Contact Us

For assistance with returns, refunds, exchanges, or appointment cancellations, please email:

customerservice@mahsahealthnexus.com