WHO WE ARE

Our website address is: https://mahsahealthnexus.com/

Thank you for visiting MAHSA Health. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Contact information: your name, email address, and telephone number.
  • Account information: your account details and preferences.
  • Purchase information: billing details, order numbers, purchased products or services, and collection status.
  • Appointment information: the service requested, preferred appointment date and time, and information you provide about your booking.
  • Payment records: transaction references, payment status, payment method, and refund records.
  • Enquiries and correspondence: messages and information you send through our forms, email, telephone, or other contact channels.
  • Technical information: your IP address, browser and device information, website activity, and cookies, depending on the tools enabled on our website.

Please provide only information relevant to your purchase, booking, or enquiry.

2. HOW WE COLLECT INFORMATION

We collect information directly from you when you:

  • Register or update an account.
  • Place an order or arrange an appointment.
  • Complete a contact form.
  • Contact our customer service team.
  • Subscribe to marketing communications.

We also receive payment updates from our payment provider. Certain technical information is collected automatically when you use our website.

Where someone makes a booking on another person’s behalf, they should have the appropriate authority to provide that person’s information and make this notice available to them.

3. WHY WE USE YOUR INFORMATION

We use personal information to:

  • Process purchases and confirm payment status.
  • Arrange product collection.
  • Manage appointments and service bookings.
  • Send order updates, booking confirmations, and relevant reminders.
  • Respond to enquiries, complaints, and support requests.
  • Handle return, exchange, cancellation, and refund requests.
  • Maintain transaction and business records.
  • Protect our website and investigate suspected misuse.
  • Understand website usage and improve our services, where analytics tools are enabled.
  • Send marketing communications where you have chosen to receive them.
  • Meet applicable legal and regulatory requirements.

4. REQUIRED AND OPTIONAL INFORMATION

Fields marked as required are necessary to process the relevant request. If you do not provide this information, we may be unable to complete your purchase, arrange an appointment, create your account, or respond to your enquiry.

Optional fields can be left blank. Subscribing to marketing communications is optional.

5. PAYMENTS THROUGH senangPay

Online payments are processed through senangPay. The payment methods available for your transaction are displayed at checkout.

Information submitted through the payment provider’s payment interface is handled according to its privacy notice and payment procedures. We receive transaction information needed to confirm purchases, maintain payment records, and assist with payment enquiries or refunds.

Please do not send full card numbers, card security codes, online banking passwords, or one-time passwords through our contact forms or email.

6. APPOINTMENTS AND HEALTH INFORMATION

We use booking information to arrange your appointment and communicate with you about the service you requested.

Please avoid including medical reports or detailed health information in general website enquiries. If health information is required for a particular service, the relevant service provider should explain what is needed, why it is needed, and how it will be handled.

7. WHO WE SHARE INFORMATION WITH

Personal information may be shared with authorised staff and relevant providers where needed for the purposes described in this policy, including:

  • Payment providers: senangPay and the financial institutions involved in processing your payment or refund.
  • Service providers or collection locations: the team responsible for fulfilling your purchase or appointment.
  • Website and IT providers: providers supporting website hosting, maintenance, storage, security, and communications.
  • Professional advisers or authorities: where disclosure is required or permitted by law.

8. COOKIES AND WEBSITE TOOLS

Our website uses cookies and similar technologies to support its functions. These may include keeping you signed in, maintaining your shopping cart, and remembering preferences.

Where enabled, analytics tools help us understand how visitors use the website. Embedded content and third-party tools may also process technical information when you interact with them.

9. MARKETING PREFERENCES

If you subscribe to our marketing communications, we may send updates about products, services, events, and promotions.

You can unsubscribe using the link in a marketing email or contact us to update your preferences.

Opting out of marketing does not stop essential messages relating to your orders, payments, appointments, or support requests.

10. HOW LONG WE KEEP INFORMATION

We retain personal information for the purposes for which it was collected and to meet applicable legal, accounting, regulatory, and record-keeping requirements.

Retention periods depend on the type of record, the service provided, and whether the information is needed to resolve a complaint or dispute.

When information is no longer required, it should be securely deleted or anonymised in accordance with our retention procedures.